Our promise
We want you to love what arrives. If you or your recipient are not happy with a box for any reason, contact us within 30 days of delivery and we will make it right with a replacement, a store credit or a refund.
Returns
Returns are free. Email us first so we can send you a prepaid label; unannounced returns cannot be matched to an order. Items must be unused and in their original packaging. For hygiene reasons we cannot accept returns on opened food, tea, candles or bath products, but we will still work with you on a fair solution.
Refunds
Once we receive your return we will inspect it and issue the refund to your original payment method within 5 business days. Your bank may take a further 3 to 10 business days to post it.
Damaged, wrong or missing items
If anything arrives damaged, if you received the wrong style, or if something listed is missing from the box, send us a photo within 48 hours of delivery and we will ship a replacement immediately. No return needed.
Personalized cards
Handwritten cards cannot be returned, but if we made a mistake with your message we will resend a corrected card free of charge.
Cancellations
Orders can be cancelled for a full refund up until they ship. Because we pack within one business day, please contact us as soon as possible.