Wondering where your box is? Here's how to find it.
Every order is hand packed in Florida. Orders placed before 2 pm ET on a business day ship the same day; everything else goes out the next business day. As soon as it's on its way, we email you a shipping confirmation with your tracking number.
Delivery takes 2 to 5 business days once it ships, depending on your distance from Florida. We don't ship on weekends or US federal holidays.
Sign in with the email you used at checkout to see every order, its status, and its tracking link in one place.
View your ordersCheck your spam folder for our shipping email. If it has been more than 2 business days since you ordered, email contact@aquavive.store or message us on WhatsApp at +1 213 785 4941 and we'll look it up for you.
Contact usTracking says delivered but nothing arrived? Check with anyone else at the address and look around the porch and side doors first — carriers often tuck boxes out of sight. If it is still missing 24 hours later, email us and we'll open a claim with the carrier and send a replacement or refund you.
Sending it as a gift? Tracking updates go to you, not the recipient, so you'll know it landed before they mention it. And there's no price or invoice inside the box.